Lost your private link?

If you have your link

Open the complete link exactly as you saved it, including everything after the # symbol. Your concern's status, messages from your organisation and your SafeGuide conversation will all be there.

If your concern was anonymous

We cannot identify you, and we cannot email or restore your private link. You may raise a new concern instead. You can mention your previous case number in the new concern, but that number does not open the previous case: an authorised case handler decides whether the two can safely be associated.

If your concern was confidential or open

Recovery may be possible through a contact method you supplied when you raised the concern, and only after you separately verify it. Ask your organisation's HR or People team to start that check. An anonymous concern is never converted into an identified one just to recover access.

About case numbers

A case number is a reference for conversations with your organisation. On its own it never grants access to a case.

What you can do

• • Check your browser history for a link that starts with /guide#.
• • Search your notes, password manager or personal messages, in case you saved it there.
• • If you still can't find it, raise a new concern. Consider choosing confidential or open mode so your organisation can reply to you directly, if you're comfortable with that.